NAŠE GOSPODARSTVO / 
OUR ECONOMY

Individual’s Resistance Regarding BPM Initiative: Case Study of the Insurance Company

Mirjana Pejić Bach, Vesna Bosilj Vukšić, Dalia Suša Vugec

Abstract


Though the individual’s resistance is very often considered a significant barrier to
BPM success, the literature on that topic is quite scarce. With the aim to shed light
on this topic, we have conducted research of a Croatian insurance company. We
examined the impact of individual’s resistance regarding BPM initiative using the
theory of reasoned action. Structural equation model was developed using the
data collected by the survey among company employees. The results indicate that
subjective norms are positively related to the individual’s resistance regarding
BPM initiative, while positive initial belief regarding BPM initiative tends to
decrease the probability of resistance to change.


Keywords


business process management, theory of reasoned action, individual’s resistance, insurance company, change management, Croatia

Full Text:

PDF

Refbacks

  • There are currently no refbacks.