Does Grade Level Matter for the Assessment of Business Process Management Maturity?

Abstract

The purpose of this paper is to create and test the practical application of a
business process management maturity assessment conducted at two different
grade levels (management and professional level) in an organization. The
conceptual framework for this research includes creating a business process
maturity indicator (BPMI) for six process areas: strategy, documentation,
optimization, implementation, execution, and controlling. The comparative
analysis of the business process management maturity is performed using the
BPMI on two cases: inside a single organization and the sector internally.