NAŠE GOSPODARSTVO / 
OUR ECONOMY

Does Grade Level Matter for the Assessment of Business Process Management Maturity?

Renata Gabryelczyk

Abstract


The purpose of this paper is to create and test the practical application of a
business process management maturity assessment conducted at two different
grade levels (management and professional level) in an organization. The
conceptual framework for this research includes creating a business process
maturity indicator (BPMI) for six process areas: strategy, documentation,
optimization, implementation, execution, and controlling. The comparative
analysis of the business process management maturity is performed using the
BPMI on two cases: inside a single organization and the sector internally.


Keywords


business process management, maturity of business process management, maturity models, grade levels in the maturity assessment

Full Text:

PDF

Refbacks

  • There are currently no refbacks.